Refund & Cancellation Policy

Effective date: 1 October 2026

This policy applies to travel and transportation services booked or paid for through Gamma Tour And Travels. Exact cancellation charges may vary depending on the service provider, airline fare rules, vehicle booking terms, package conditions and the timing of the cancellation.

1. Customer-initiated cancellation

Customers should contact Gamma Tour And Travels as soon as possible if they need to cancel a booking. Where a refund is permitted, the refundable amount will normally be calculated after deducting applicable cancellation charges, supplier charges, booking/service charges or other non-refundable amounts disclosed for the booking.

2. Flight bookings

Flight cancellation and refund amounts are subject to the airline's fare rules and applicable booking conditions. Some fares, promotional fares, taxes, convenience charges or service fees may be non-refundable. If an airline or other supplier retains an amount under its published rules, that amount may not be refundable by us.

3. Vehicle, bus and transport bookings

Cancellation terms for cars, buses and other vehicles may depend on the vehicle provider, booking duration, travel date and notice period. Advance payments may be partially or fully non-refundable where the vehicle has been reserved specifically for the customer or where the supplier has already incurred a cancellation charge.

4. Agency/service charges

Where applicable, booking, convenience, administrative or service charges may be non-refundable. Any such charge will be communicated as part of the booking terms where applicable.

5. Cancellation by Gamma Tour And Travels or service provider

If a service cannot be provided because of a cancellation by us or the relevant service provider, we will communicate the available options. Depending on the circumstances, the customer may be offered an alternative arrangement or a refund of the amount eligible for refund under the applicable booking terms.

6. No-show, late arrival and unused services

Unless the applicable supplier terms state otherwise, no-show, late arrival, missed departure or voluntarily unused services may be treated as non-refundable or subject to the supplier's cancellation rules.

7. How to request a refund

Send your refund/cancellation request to info@gtnTravels.in or call 9762455235. Please include the customer name, booking/payment details and reason for cancellation.

8. Refund processing through Razorpay

Where a refund is approved and processed through Razorpay, the refund is routed to the original payment method used for the transaction. Razorpay's documentation states that normal refunds generally take around 5–7 working days to process, with the final time to reflect depending on the payment method and banking partners. citeturn0search5turn0search9

Razorpay also states that the merchant initiates the refund; Razorpay does not independently decide whether a customer is entitled to a refund. citeturn0search1turn0search3

9. Partial refunds

Where only part of a booking amount is refundable, a partial refund may be processed after applicable cancellation, supplier and service charges are accounted for. Razorpay supports both full and partial refunds. citeturn0search8

10. Failed payments

If a payment fails but an amount has been debited from the customer's account, the transaction may be subject to the payment provider/banking system's reversal process. Customers should contact us if the amount does not return within the expected banking timeline.

11. Policy changes

Gamma Tour And Travels may update this policy when its services, supplier conditions or applicable requirements change. The latest version published on this website will apply to future bookings.